Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within [1–3 business days] (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed, and another notification when your order has shipped.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected delivery method.
Estimated delivery times:
- Standard Shipping: [3–7 business days]
- International Shipping: [7–14 business days]
Please note that delivery times are estimates and may vary due to external factors.
3. Shipping Locations
We currently ship to:
- United Kingdom
- [Other countries/regions if applicable]
If your location is not listed, please contact us before placing your order.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
5. Delays & Issues
We are not responsible for delays caused by:
- Courier services
- Customs processing (for international orders)
- Incorrect shipping information provided by the customer
If your order is significantly delayed, please contact us and we will assist where possible.
6. Lost or Damaged Items
If your order arrives damaged or is lost in transit:
- Contact us within [7 days] of delivery (or expected delivery date)
- Provide your order number and any relevant photos
We will investigate and offer a replacement or refund where appropriate.
7. Incorrect Shipping Details
Please ensure all shipping information is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.